FAQ: Pebby: The Most Advanced Smart Ball! Play Anytime, Anywhere.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What can Pebby do?

In short, Pebby is a robotic ball that can be driven from the mobile app. It has in-built camera, laser, audio functions and can auto-play with your pets. Additionally with the Pebby collar you can track your pet's activity.

Last updated: March 07, 2017 13:06

Can I pledge for different combinations of Pebby?

Yes you can! If you'd like 3 sets of Pebby, simply sum up the cost of each and pledge the total amount. ie. 3x$124=$372 Place your pledge as $372 + shipping and a member of our team will contact you to confirm your order! If you'd like 1 set of Pebby with an additional set of Replaceable Inner & Outer PC Caps: ie. 1x$124 + $15 = $139 Place your pledge as $139 + shipping and a member of our team will contact you to confirm your order!

Last updated: March 08, 2017 00:55

How durable is it?

Thick shatter proof outer polycarbonate casing and our unique suspension system makes Pebby extremely durable. It can withstand rolling down the stairs and aggressive playtime with your pets.

Last updated: March 08, 2017 00:55

Does it bounce?

No. Pebby does not bounce but it’s durable PC casing and in-built suspension system can withstand bumps and falls when being knocked around by pets.

Last updated: March 08, 2017 00:55

How long does the battery last?

PebbyBall: 1.5hrs of optimal playtime and 12hrs on idle mode. When Pebby is awake but not in use, it automatically goes into idle mode, saving battery power consumption. We recommend you drive Pebby into it’s charging Kennel when it’s not in use where it can stay constantly charged till it's next playtime

PebbyCollar™: A single charge of the collar can last up to 8 days

Last updated: March 08, 2017 00:55

How to Charge Pebby ?

The Pebby Package comes included with an Inductive charger Kennel. Just place it in/drive it into the charging Kennel and it will begin charging.

Last updated: March 08, 2017 00:55

Can Pebby be charged when I am not around?

Yes. The charging kennel is designed with a slope, so you can drive your Pebby ball in and out easily when you are not around. Pebby also comes with auto Kennel detection function module which will helps you navigate Pebby right into it's charging dock.

Last updated: March 08, 2017 00:55

Can it be used at night?

Yes, Pebby comes with in-built super bright white LED lights, that can be turned on in poor lightening conditions.

Last updated: March 08, 2017 00:55

Can I change the colour of the LED rim?

Yes, this function is available via the App interface. You can choose your desired color from the gradient pallet in the mobile App.

Last updated: March 08, 2017 00:55

Why do you need the PebbyCollar?

PebbyCollar tracks and monitors your pets activity sending you key insights directly to the mobile app. By tracking these activities, PebbyCollar radio becon connects with your Pebby ball and is able to auto-play with your pets when it detects that your pet is not getting enough activity for that day.

Last updated: March 08, 2017 00:55

How to purchase an extra set of PebbyCollar & Inner and Outer PC caps?

Simply add in the cost for the SmartCollar and Caps going at $39 and $15 respectively into your pledge amount.

Last updated: March 08, 2017 00:55

How many colors does it come in?

8 Designs + 2 Brushed Caps (Brushed Caps will be released only when stretch goal is hit). Number of casing design available may be altered at a later date. A follow up email will be sent to collect information on your desired casing once campaigns ends.

Last updated: March 08, 2017 00:55

How long does it last? Does it have a warranty?

With interchangeable inner and outer caps, you can always upkeep the condition of Pebby after your pets have played with it. Pebby comes with 1 year limited warranty with a simple return policy should there be a manufacturing defect.

Last updated: March 08, 2017 00:55

Can you interchange the designs with the ball?

Yes. With multi design inner caps with magnets, you can mix and match to customize your very own Pebby ball.

Last updated: March 08, 2017 00:55

Can this be used for cats and dogs?

Pebby was made for both cats and dogs. The in-built laser was specifically designed with cats in mind!

Last updated: March 08, 2017 00:55

Is the plastic material safe for dogs?

Yes the materials used to make Pebby is pet safe. Our team went through multiple iterations for choosing the most safe and durable material while keeping pets in mind!

Last updated: March 08, 2017 00:55

Do you ship internationally?

Yes, we ship the Pebby Package internationally! A follow up email will be sent to confirm your shipping address once campaign ends.

Last updated: March 08, 2017 00:55

How much does shipping cost? Is taxes and tariffs covered?

Backers will only need to pay $7 to ship within the United States and $10 to ship to rest of the world.

No the cost or perks/pledges does not cover taxes, tarrifs or GST

Last updated: March 08, 2017 00:55

I’m having problems claiming my perk, who should I reach out to?

If you have problems claiming your perk, contact us at soonest time at hello@getpebby.com

Last updated: March 08, 2017 00:55

Do I get the Pebby pouch from the unlocked stretch goal?

Yes, all backers will receive a Pebby pouch for their pledge

I do not see the option to choose my Pebby Smart Ball or Charging Dock

The Pebby ball and charging dock comes standard with the Pebby Package. So if you made a pledge for any of our package, you will receive the standard items.

Are the 3d Brushed Caps considered the outer casing

No, the 3d Brushed Caps are part of the EASYfix inner caps designs. In total you have the option to choose from 10 inner cap designs. The outer cap is a transparent Polycarbonate plastic casing which comes standard with all Pebby Package.

How many EASYfix Caps am I supposed to receive

You should receive one set of cap for each package you backed. So a buddy pack will get you 2 sets of caps and Jumbo package backers will receive 10. Additionally, all backers will get one more free EASYfix cap from the unlocked 300k stretch goal.

What comes in the standard Pebby Package?

1 x Pebby Smart Ball 1 x Charging Dock 1 x Smart Collar 1 x Set of Inner and Outer Caps 1 x Downloadable Pebby Mobile App

How long does it last? Does it have a warranty?

With interchangeable inner and outer caps, you can always upkeep the condition of Pebby after your pets have played with it. Pebby comes with 1 year limited warranty with a simple return policy should there be a manufacturing defect.

Do you ship internationally?

Yes, we ship the Pebby Package internationally! A follow up email will be sent to confirm your shipping address once campaign ends.

What can Pebby do?

In short, Pebby is a robotic ball that can be driven from the mobile app. It has in-built camera, laser, audio functions and can auto-play with your pets. Additionally with the Pebby collar you can track your pet's activity.

How long does the battery last?

PebbyBall: 1.5hrs of optimal playtime and 12hrs on idle mode. When Pebby is awake but not in use, it automatically goes into idle mode, saving battery power consumption. PebbyCollar™: A single charge of the collar can last between 8-12 days.

Is it water resistant?

Yes. Simple splashes and dips in water bowl will not affect Pebby's functionality.

Can Pebby work on carpets or just flat surfaces?

Pebby works on both carpets and flat surfaces.

How to purchase an extra set of PebbyCollarTM & Inner and Outer PC caps?

Simply make a purchase for the SmartCollar and Caps going at $39 and $15 respectively.

Can this be used for cats and dogs?

Pebby was made for both cats and dogs. The in-built laser was specifically designed with cats in mind!

Can't find your answers from the FAQ above or wish to place a large order? Please contact us at hello@getpebby.com

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://pebby-robotic-pet-sitter.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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